Learn all the essentials about 2015 Carnival in Rio de Janeiro. Read the Rio Carnival specialists' answers to all FAQs on this page.
|2015 Carnival in Rio de Janeiro|
When is Carnival?
2015 Carnival starts on Friday, February 13th and ends on Fat Tuesday, February 17th. For other years click here.
Which Carnival is the best in Brazil?
Carnival in Rio de Janeiro, Olinda and Salvador all clamor for this title. The Carnival in Rio is definitely the biggest and most famous, not just in Brazil but in the whole world. It is also the most visited. Hence Rio is dubbed the Carnival Capital of the Globe.
When should I book?
Book flights and accommodation about 4 months in advance.
Get your Samba Parade tickets as early as possible. The best tickets sell out early and prices usually increase as time passes.
Which events should I attend?
Rio Carnival's highlight is the Samba Parade. Go to a few balls, join in as many street parties and street band processions as you can, both downtown (Centro) and in Southern Rio (the Zona Sul). Sample at least one samba school night rehearsal.
Which are the best balls?
The most popular ones are the Gay Gala and the Black Beads Party in the Scala. A selected few participate in the Magic Ball at the Copacabana Palace.
When and where can I buy my tickets?
You should buy your Samba Parade tickets as early as possible. Buy tickets for the Magic Ball at the Copacabana Palace and some Scala balls also somewhat in advance. See ticket details for all events.
What is a samba school?
It is an association of people of the same neighborhood preparing for the Samba Parade and entertaining the public with samba nights. They are not actual samba teaching institutions as their name may suggest.
How do I know if my order is paid and booked?
After making an order, you see your order on your Carnival Account page. It is always kept up-to-date and shows the current status of all your orders (whether it is waiting for authorization, has been accepted as paid or canceled).
After a successful payment, you receive our written confirmation with all your payment and order details and that order on your Carnival Account page shows its status as completed and paid.
What to do if I cannot pay with my card?
When your order status reads "Payment Not Approved", it means that you have not succeeded with your payment attempt: your payment was not authorized, no money has been taken from your account and you have not placed an order successfully. You could then try with another card.
Our on-line payments are processed by a third-party, the biggest payment processing company in Brazil (CIELO). A small number of card holders might experience difficulties, nevertheless we are not advised about the reason of any occasional rejection of a payment attempt.
If you experience difficulties, don't give up. Simply try another card issued by an other bank or card company.
Credit card holders are more likely to succeed with their payment attempts than people with a debit card.
If you do not possess an acceptable card for payment you could also wire us the total value of the products for an attempted order.
Which items are change or refundable?
The Account Holder has the right to cancel any item of an order within 7 calendar days after payment and is eligible to a full refund for the final Brazilian real value paid for that item (inc. our Administration Fee).
After 7 days:
Hotel orders are final. They are non-changeable and non-refundable.
Samba Parade ticket and costume orders are only refundable and can only be canceled until December 15th, 2014.
Ball tickets are only refundable and can only be canceled until January 15th, 2015.
Tours and Sambodromo Round Transfer orders are only refundable and can only be canceled until January 31st, 2015.
They are non-changeable and non-refundable thereafter in respect of the nature of the event/service and the arrangements by our Event Partners.
How do I change or cancel an item ordered?
To cancel any item of an order within 7 calendar days from payment, please send us your request from your e-mail address associated with your account. Please use your full name used to register with us and specify the items you want to cancel, providing also the Order Number in question.
To change or get a refund for any changeable and refundable item after 7 days, you will have to initiate the cancellation of those items on your Carnival Account page, after November 1st.
We will formalize your request on a Request Form which we will send to your e-mail address.
You will only have sign and send the Request Form with a copy of your passport to the fax number on the Form and we will cancel those items.
You can then order and pay for your new items, if you want any instead of the canceled ones.
We will credit the refund to the credit/debit card used for the original order within 7 business days, retaining the Administration Fee paid for that item.
Who and how can receive my items?
Your items can be collected from our Visitors' Reception Center for free (during its Carnival opening times) or tickets are delivered for a small fee.
Only you the Account Holder (who is the legal owner) or the Account Holder's Authorized Representative can receive the Account Holder's items after signing for the receipt. Please take your order number with you to identify your items (e.g. the payment confirmation e-mail).
The authorized representative can be a person (e.g. friend, relative, etc.) or the Reception Desk of a hotel.
You will be able to indicate your wish your items to be received by an Authorized Representative on your Carnival Account page. You will have to send us your Authorization Form with a copy of your passport.
If the Account Holder's Authorized Representative is not the Reception Desk of a hotel (but a physical person), that person has to show a valid ID (passport or Brazilian photo ID) and hand over a copy of it, too.
Where will I find your Visitors' Reception Center and what are the opening hours?
Having the interest of all visitors in mind, you will find it very centrally situated.
Its strategic location is close to the Sambodromo downtown and to all places where most tourists and visitors stay - halfway between the historic Center and the beaches in Southern Rio.
it is easily and quickly accessible by all means of transport.
It is served by a major subway station (Largo do Machado) and is only a few minutes from both Copacabana and the Business Center.
Address: Scorial Rio Hotel, Rua Bento Lisboa 155, Rio de Janeiro
Its opening hours to visitors for ticket collection: February 12-16 and 21 between 9:00-18:00
What else can I do when I come to collect my items?
Come and visit the old square Largo do Machado, where we are, as it is one of the most beautiful ones in town, worth a visit by its own right.
As we are in the close vicinity of the old, historical and traditional Rio neighborhoods Flamengo and Botafogo you could have a stroll on their beaches, too.
Wander through Flamengo Beach Park, the famous masterpiece of Brazilian landscape design where one of the best museums of the Marvelous City is (MAM).
When does your sale for 2016 Carnival start?
All items for 2016 Carnival will go on sale only after 2015 Carnival has finished.
Please visit our pages and contact us with your inquiries regarding the 2016 Carnival season then.
We will take care of you.