You can contact us through the form below with any general queries regarding our products and services, if you don't find an answer on the FAQs pages.
For an expedited reply or if you have an order or account related inquiry or request, please send it from your Carnival Account page.
This is the safest way to contact our Customer Care members, after login.
This way we will find your order in question quickly and will address and hope will solve any problem or issue in an efficient way.
Out of safety considerations and in the interest of Account Holders, without further self-identification, we do not take instructions and provide information regarding orders or any other matter concerning a Carnival Account to inquiries which do not originate from the Carnival Account page of the Account Holder.
We provide priority assistance
to clients registered with us.
Please send only English messages from this page, to speed up our reply time, as it reaches first our English speaking Customer Care team members.
For Portuguese messages, please use our Portuguese contact page.