Sales Terms and Conditions
By opening an account, placing an order and paying for any Item offered by us, RCS Viagens e Turismo Ltda-ME, headquartered in Rio de Janeiro, Brazil, registered under CNPJ n 10.978.253/0001-98 (hereinafter RIO-CARNIVAL. net or We/our/us), you accept and are bound by the following Terms and Conditions of Sale, which serve as a contract between RIO-CARNIVAL.net and You, the Account Holder or Purchaser.
This agreement begins once account registration is completed and we confirm your order as paid.
If you contract with us as an intermediary, our contract ends immediately when the Items are delivered or when they expire. If we are also the operator of the services, it ends when your Items expire.
These Terms and Conditions only apply to accounts created and requests made and paid for Carnaval 2024.
Our conduct is governed by Brazilian Law and any dispute arising out of a transaction with us is subject to the exclusive jurisdiction of the Brazilian courts.
These Terms and Conditions do not and shall not prejudice any of your statutory rights.
The products sold by us are purchased only through our website RIO-CARNIVAL.NET. We do not work with third party sites for general sales (such as MERCADO LIVRE, EBAY or OLX) or any type of sale that does not have a Carnival Account and does not issue an order number. We are not responsible for such procedures.
Registration and Account Holder
To make a reservation and make the payment you must be 18 years of age or older and have a Carnival Account created on the website with the domain name www.rio-carnival.net.
The account must be created with the full name of the individual (which will be considered the Account Holder), as printed on the valid photo identification document (or passport in the case of foreigners), which will be used for identification. Once the account has been created and confirmed, the Account Holder's name cannot be changed. All Items will be ordered, registered, reserved, purchased and held under the Account Holder's name. We will confirm and fulfill all orders for and under this name.
All requested information must be correctly provided at the time of registration.
We undertake all reasonable security measures to protect your data and prevent unauthorized access, collection, use, disclosure, copying, alteration, deletion, potentially harmful disposal or similar risks. They will only be passed on to third parties when it is necessary to make reservations, purchases and/or payments for the Account Holder.
We reserve the right to cancel any account or order at any time if the Account Holder's name registered with us does not contain at least a first and last name, or does not appear to be a proper name (eg if it contains numbers), or if the full name and CPF number do not match the name registered with us. In these cases we will cancel all orders under this name, if any, and issue a refund of the amount paid.
To have access to a Carnival Account, login is required. The Account Holder shall not disclose his login details to another person, as we interpret the login as sufficient identification for certain communications, requests and payments.
Order and Item Numbers
When ordering any product or service, we allocate a unique Order Number for your requests, which will be communicated to the Account Holder by email, which must be kept. Orders and purchases made at different times will receive different Order Numbers.
We only consider as valid orders that are paid in full.
We refer to all products and services offered by Us for ordering/purchasing as “Items”. We reserve the right to acquire the Items requested from the Account Holder at such time as We deem appropriate.
We reserve the right to change an Order Number if any changes are made to the order (eg Item Exchange and/or Cancellation).
The Account Holder must use his name and Order Number (if he does not remember the Order Number, the number of the registered identification document) in all emails, faxes, telephone conversations or any other form of communication in order to to identify your ordered Items.
We use reasonable efforts to obtain Customer Paid Items provided by third parties. In the unlikely event that our efforts are unsuccessful, we will cancel the specific Item from the order and refund the full amount paid for that Item (Unit Price and our Administration Fee).
Customers and the Customer Group
Customers are RIO-CARNIVAL.net Account Holders who have at least one paid order registered in their name.
The Customer Group consists of all those persons for whom the Items of an authorized order of the Account Holder have been purchased and will be used by them.
Communications and Instructions
Any communication including complaints about any Item must come from the Account Holder in whose name this Item is registered.
We provide our Customer service in two languages: Portuguese and English. Requests and instructions given in any other language are generally not considered. Our aim is to communicate in the Account Holder's communication language or in which the Account Holder selects in their Carnival Account.
If an Account Holder receives an email from us that he/she does not understand, this must be communicated for further clarification.
Correspondence will be sent to the email address associated with the registered account.
The registered email address remains the one provided when opening the account until it is changed.
The request to change the registered email address must be requested by the Account Holder through our service channels (chat, website contact or email).
Instructions must be initiated from the Holder's Carnival Account, unless otherwise requested by Us.
When an email is requested by Us, it must arrive from the Account Holder and the Account Holder's email address registered with Us.
We will only provide information regarding orders or any other issue related to a Carnival Account for messages sent from the Holder's Carnival Account.
- Telephone inquiries only after the caller provides the full name of the Account Holder and the relevant Order Number (in case the Order Number is forgotten, the Account Holder's ID number registered with us).
We do not initiate phone calls or change our usual way of communicating on request.
For the entry of events, costumes, tours and hotels, RIO-CARNIVAL.net acts as an intermediary between the Account Holder and suppliers, event organizers, LIESA, the Brazilian Association of Travel Agencies (ABAV) and others. service providers (hereinafter collectively referred to as Event Partners).
The request for any Item is also subject to all Terms and Conditions and regulations of our Event Partner in question, which may or may not be displayed on www.rio-carnival.net or on our Event Partner's website. The Terms and Conditions of some events may also be available at the box office or at the event entrances.
Tickets for the Sambadrome and Balls
Tickets entitle holders to attend and are valid for the given event. Ticket holders are entitled only to the seats stated on their tickets.
Tickets cannot be reprinted. In the event of loss or damage in such a way as to make its use impossible, the Account Holder and the ticket holder will not be entitled to any refund.
We and the Event Partners reserve the right to provide alternative seats (before or during the events) for the tickets initially reserved, provided they are for the same day of the event and have equivalent, higher or lower values with the right to a partial refund, excluding service charge.
In the case of requesting tickets for Grandstands and Numbered Chairs of the Sambadrome, we act as your purchase and custody agent for vouchers and tickets for the Account Holder, with your request and explicit authorization to carry out all the necessary administrative procedures from your order until the date of withdrawal, including reservations and/or purchases on behalf and, if necessary, the use of the Account Holder's CPF, when requested.
By purchasing a costume with us, the customer obtains the right to participate in the Escola de Samba parade and in the specific wing/composition of the costume purchased for a single person, for which wing/composition the costume is valid.
If the Costume Samba School belongs to the Special Group and this School returns on Champions Saturday (02/17/2024), the same costume may be used again in the same wing/composition.
Costumes are not included in our Special Delivery service, therefore, they must be picked up at our Call Center during their working days. Failure to show up for pick-up will result in the loss of the purchase, without the right to a refund.
When purchasing costumes, all necessary information and measurements must be correctly provided when requested. Once the measurements have been informed, they cannot be changed. We reserve the right to cancel any order for which all required measures are not provided when requested. We will not assume any responsibility for the wrongly reported measures.
From the Transfer to the Sambadrome
The purchase of 01 (one) Transfer to the Sambadrome entitles one person (the Passenger) to use our transfer vehicles only once on the way, night, time and to the specific side of the Sambadrome (the side of even sectors or the odd sectors), and only once on the way back, leaving from the Sambódromo at the end of each parade on the same night as the departure. The Transfer is only valid for the chosen night. It is your responsibility to select the correct route and time for the desired side of the Sambadrome prior to payment.
The Account Holder with Transfer to the Sambadrome must inform the full name of all Passengers and select the departure point and time, based on the times available in their Carnival Account at the time of purchase.
The ticket for the Transfer must be collected together with the other requests in our Service Center. If the ticket is not picked up by the end of the day on which your transfer is scheduled, it will appear as a NO-SHOW with no right to reimbursement.
You and Passengers will forfeit the transfer to the Sambadrome for which the departure point and time have not been selected by this date. These Items will be canceled and We will refund only the Unit Price paid and retain the Administration Fee.
Passengers who lose the Transfer vehicle they are entitled to use, on the way to or from, for any reason whatsoever, provided that it was not caused by Us (including late arrival or not having found the departure point ) will lose their right to Transfer. And You, the Account Holder, will forfeit any refund.
Passengers who miss their outbound transfer must contact our Transfer Coordinator at our return points at the Sambadrome and follow our instructions on how to join the return transfer.
Only Passengers for whom the right to use our vehicles is purchased in advance will be able to enter the Transfer vehicle to the Sambadrome after presenting their identification document (or in the case of foreigners, the passport) that has the same name provided by the Account Holder. at the time of booking and a copy of the transfer booking confirmation email. On the way back, Passengers must present the return voucher for the night in question so that they can enter the vehicle. Once the voucher has been received, the Passenger is responsible for keeping it and a replica will not be provided.
We reserve the right to change the schedule, for unforeseen reasons, which will be communicated through the RIO-CARNIVAL.net website or by email.
Tour Reservations entitle you to participate in the tour of our event partner, at the time and for the number of people specified in the paid order, confirmed and for which the reservation is valid.
From Hotel Reservations
Booking hotels with us entitles You to the number of people to accommodate in a place of our Event Partner during the period, and the room type chosen by You in Your order. These details determine the validity of the hotel reservation.
We reserve the right to cancel any booking within 7 (seven) days from the date of payment.
Prices for some Items are market driven, may vary and are subject to change without notice for a variety of reasons, including currency fluctuations, seasonal promotions, increased demand, etc.
Our Administration Fee for our services will be added to the Unit Price of the Item in the Account Holder's shopping cart.
Although users of the RIO-CARNIVAL.net website can see prices in multiple currencies, You accept the final price in Reais (R$) as shown on the last page before payment.
Any applicable refund will be calculated and made in reais based on the amounts paid in reais.
While we try to ensure that all prices on our website are accurate, errors can occur with our final price calculations. If we discover such an error, the Account Holder will be informed as soon as possible, the order will be cancelled, and the Account Holder will receive a full refund of the full amount paid.
Account Holder or Buyer wishing to make any payment, it is necessary to be logged in and accept these Terms and Conditions.
Online payments are made in a secure environment (SSL/HTTPS) on encrypted web pages.
Online payments are subject to verification of the card used for payment or other security checks, and your transaction may be canceled if you do not go through this verification process.
Payments are processed by a third party payment processing company and RIO-CARNIVAL.net is not responsible for any occasional rejection of payment or for any error that may occur during the payment process.
If more than one payment is made on the same day for orders with the same Items and values, they will be considered as a “double payment”. In this case, only one order will be kept and all others will be canceled and we will refund the full amount of canceled orders.
Cancellation and Refund Policy
In addition to your consumer rights:
All our products are refundable and can be canceled until December 15, 2023.
Online purchases made from December 16, 2023 reserve the right to cancel up to seven days after confirmation of purchase, with the service fee being retained. After this period, purchases cannot be cancelled.
For all the above cases, the administration fee will be withheld, only the product values are refundable.
No refunds will be given in the following cases:
- for hotel reservations in case of cancellation;
- in case of no-show at the booked hotel, late arrival, early check-in or failure to check-in;
- non-attendance to pick up the items;
- not use or partially use the Item in question.
The cancellation rights provided by these Terms and Conditions must be exercised from the Holder's Carnival Account. Once this is done, the cancellation process will begin and, upon completion, a message will be sent to the e-mail registered in the Carnival Account.
For such cancellations, we will only refund the Unit Price paid for the canceled Item, retaining our Administration Fee paid for the canceled Item.
We reserve the right to cancel any order that we reasonably suspect has been placed fraudulently or through the unauthorized use of any “robot”, “spying program”, other automated devices or any other illegal activity.
We reserve the right to cancel any Item ordered for unforeseen reasons. In this unlikely event, We guarantee a full refund of the full amount paid for all canceled Items.
All refunds will be sent to the card/account used at the time of payment.
To exchange any Item for another (the New Item), it must be refundable and the New Item must be available for sale or reservation on the RIO-CARNIVAL.net website.. In order to make the exchange, the Account Holder must cancel the Item to be exchanged (under the above cancellation conditions) and pay for the New Item.
Withdrawal of Items
Tickets and costumes are Collectable Items which must be picked up and receipts signed. Collection will be at no additional cost at our Call Center during Carnival within opening hours for collection, or tickets can be delivered in the city of Rio de Janeiro, by contracting the Delivery service (following the coverage area of the same) .
Only the Account Holder or an Authorized Representative of the Account Holder may receive the Items. The Authorized Representative may be a hotel reception desk or an individual.
The authorization must be initiated from the Holder's Carnival Account and confirmed by e-mail through the Authorization Form signed by the Account Holder and provided with the Withdrawal Authorization Form, identification document of the authorized person (original and copy) and a copy of the buyer's identity document and the front of the card used in the purchase.
To receive the Items
- the Account Holder or the Account Holder's Authorized Representative must present his identification document with photo (or passport in the case of a foreigner), deliver a copy of it and sign the receipt.
- If the Account Holder's Authorized Representative is the reception desk of a hotel, the receptionist, provided with the proper documentation, must sign the receipt, write his name in full and state the delivery time.
It is the responsibility of whoever receives the Items to check them. Once the receipt is signed, You lose the right to claim for not having received your Items as requested in your order.
If necessary, we reserve the right to change the address (within the City of Rio de Janeiro) or hours of our Call Center during Carnival.
We cannot be held liable and any right to a refund will be forfeited if:
1 – Any of the Account Holder's Collectible Items is not received due to failure to identify the Account Holder;
2 – The person who receives the Item from the Account Holder does not show up at the Call Center during Carnival and during opening hours to pick up their orders before the event (characterizing no-show);
3 – The copy of requested documents is not presented and delivered; and/or refusal to sign the receipt.
Delivery of Tickets
To place an order for Ticket Delivery, a delivery fee must be paid on the RIO-CARNIVAL.net website, in advance. Such fee applies only once per account and per address.
We deliver tickets only to addresses within the city limits of Rio de Janeiro, including ships and cruises arriving at Porto da Praça Mauá. Deliveries to residences and hotels will work according to the times established in the description of the Delivery service, and deliveries to Cais do Porto will take place according to the informed ship's schedule.
The Ticket Delivery Account Holder must provide the delivery address. Tickets will be delivered on the day of the parade purchased with your purchase and, in the event of multiple orders, all will be delivered on the day of the first parade purchased. Ticket Delivery will be canceled, without the right to any type of refund if we do not receive such information by the aforementioned date.
If the requested delivery details are not informed at the time of purchase, your Items must be picked up at our Service Center during Carnival on the days and hours of operation.
If delivery fails for any of the reasons below, delivery will be canceled without the right to any kind of refund:
- 1- The address provided is not within the delivery limits (Center and South Zone of the city of Rio de Janeiro);
- 2 – Incorrect or incomplete address;
- 3 – Change of address without notice through a message from the Holder's Carnival Account AT LEAST 7 DAYS in advance;
- 4 – The person authorized for receipt does not exist or is not available;
- 5 – The necessary documents are not presented or the copy of the identification document is not delivered;
- 6 – The signatures on the document and receipt do not match;
- 7 – Refusal to sign the receipt (eg a hotel reception desk).
In case of cancellation of the Delivery, the Account Holder must pay another delivery or pick up his Items in our Customer Service during Carnival.
We reserve the right to cancel any Delivery to any address. In such case, we will grant a full refund of the delivery fee, and the Items must be picked up at our Customer Service during Carnival.
Copies and Identification Documents
When we ask for a copy or the original of an identification document (or passport in case of a foreigner) the photo and signature of the bearer, the number, the issuing country and the expiry date must be clearly visible.
When we request a signature, it is the responsibility of the person who must sign to be able to produce a signature similar to the identification document (or passport in case of a foreigner) which will be compared.
We reserve the right not to accept the copy or the original of an identification document (or passport in the case of a foreigner) or signature if the person who is responsible for receiving or reviewing it considers it not sufficiently legible, incomplete, not sufficiently similar to the one to which it is being compared or if some details of the document do not correspond to the details previously provided by the Account Holder.
In these cases, We reserve the right not to proceed with our services, until a satisfactory document/signature is presented, or a satisfactory written and signed explanation is given to the attendant (for example new identification document, dual nationality), and We we will not accept any responsibility for any damage suffered as a result of the suspension of our service.
We make efforts to provide correct and reliable information. However, occasional errors may occur in our publications or communications and we assume no responsibility for any action taken based on information provided by Us about any event, product or service organized or provided by third parties.
We are not responsible for any schedule change or cancellation of an event held by the Event Partner.
In the event that an event is canceled or rescheduled, we will use reasonable efforts to notify the Account Holder of the informed change and also notify the Account Holder of the event's refund policy. We cannot guarantee that the Account Holder will be informed of such change prior to the date of the event. It is your responsibility to verify that an event has been canceled or rescheduled.
Some Items are subject to restrictions with respect to admission, participation or use (such as obstructed or side view, age, state of consciousness, appropriate clothing, etc.). The restrictions that we are aware of will be displayed on the RIO-CARNIVAL.net website. IT IS It is your responsibility to ensure that You have read all notices posted on the RIO-CARNIVAL.net website.
We and Event Partners reserve the right to cancel and revoke any right to any Item to any person who is in breach of our (or our Event Partners') Terms and Conditions, regulations and requirements or, if such person is found to have any danger to another person or their property. Event venues can act with security searches to more securely protect their admissions policy. In the event that any member of the Customer Group is refused admission/participation/service, You or the Account Holder will not be entitled to a refund.
The Account Holder is responsible for the ability of its Authorized Representative to receive its Collectable Items.
You are responsible for the health, ability and fitness of all members of the Customer Group to use your Items. This includes all legal vacation arrangements for all persons concerned.
In the event that you do not use the Items for any reason not caused by Us or the Event Partner (e.g. because of difficulty entering Brazil or arriving in Rio, illness, weather, change of schedule, any eventuality , etc), you are not eligible for any refund after the cancellation period.
Neither We nor the Event Partners are liable for any loss, damage or injury caused to any person or their property (including by Us/or any Event Partner):
(a) in any circumstances where there is no breach of legal duty or due care by Us or Event Partners;
(b) in cases where the loss, damage or injury is not a reasonably foreseeable result of such breach (except for death or personal injury resulting from our or the Event Partner's negligence);
(c) to the extent that any increase in any loss or damage results from your breach of any of the terms of this agreement; or
(d) to the extent that any increase in any loss or damage results from a breach of Event Partners' regulations or their terms and conditions or from negligence by any member of the Account Holder's Group.
Nothing in these Terms and Conditions is intended to exclude or limit our or Event Partners' liability for death or personal injury caused by Us or our Event Partners, whether through negligence, fraud or any other failure of legal responsibilities and duties, other than may be excluded or limited by law.