Contact us and ask any questions related to our services and products if you do not find an answer in the FAQ pages. .
For an expedited response or if your message is related to an order or account, please send your message from your Carnival Account. This is the safest way to get in touch with our Customer Service team after signing in. For security reasons and Account Holder's interest, we do not accept instructions and / or provide information about any order or any other matter related to the Carnival Account without self-identification and questions that do not originate from the Account Holder's Carnival page.
We provide priority assistance to customers registered with us.
Please only send messages in english from this page to speed up the response time, as this will send your message directly to one of our Customer Service team members. To send messages in portuguese, please access our Contact page in Portuguese.