By opening an account, making an order or paying for any item or service offered by us, RCS Viagens e Turismo Ltda-ME (hereinafter RIO-CARNIVAL.net) at www.rio-carnival.net, you are accepting and are bound by the following Terms and Conditions of Account Holding and Sales which serve as a contract between RIO-CARNIVAL.net and you (the Buyer or Account Holder).
Registration on the Website
To make an order and payment a Personal Account (Personal Account page) has to be created at www.rio-carnival.net with the full name of a person who will be considered the Account Holder. All items are ordered, registered, booked and held under the Account Holder's name recorded with us at the time of opening the account. We confirm orders to and under this name.
The account has to be opened with the full name as printed on the valid passport or Brazilian ID card of the Account Holder, which the Account Holder will use for self-identification.
It is essential that all the information requested at the time of registration is answered correctly in order to register and finalize the opening of an account and make an order.
After an account has been created and the registration confirmed, the Account Holder's name cannot be changed.
Communications & Instructions
We do not provide information regarding orders or any other matter concerning a Personal Account to inquiries which do not arrive in a message from the Personal Account page of the Account Holder.
Instructions have to be initiated from the Personal Account page of the Account Holder.
E-mail correspondence will be sent to the registered e-mail address associated with the account.
The registered e-mail address remains the one given at the opening of the account until changed.
The change of the registered e-mail address has to be solicited by the Account Holder in a signed fax with the copy of the passport (or Brazilian ID card) of the Account Holder.
Authorizations and requests for cancellations (and changes) have to be given from the Personal Account page of the Account Holder and if required confirmed by the Account Holder in a signed fax with the copy of the his/her passport (or Brazilian ID card).
If we specifically ask for an e-mail, it has to arrive from the registered e-mail address associated with the account and include the Order Number to which it relates to. Attachments are disregarded, except when requested by us.
We provide customer service in Portuguese and English. Requests and instructions given in any other language are not taken into consideration. We continue our communication in the language in which the first order has been made until the language preference is changed on the Personal Account page of the the Account Holder.
Some product prices can fluctuate and are subject to change without prior notice, according to several reasons including but not limited to exchange rate variations, seasonal promotions, increase of the demand etc.
Our Administration Fee will be added to the product price in your cart.
The Grandstand and Private Chair ticket prices are the (expected) prices of the Samba School Association (LIESA). For these products we act as your purchasing agent and custodian of your vouchers and tickets with your authorization to perform all further administrative procedures necessary until collection.
Although you can see our prices in the currency of your preference, you will be paying to us, as a Brazilian legal entity, in Brazilian currency. Buyers accept the final bill shown in Brazilian reals (BRL) on the last page of purchase and any refund is applicable in Brazilian reals on the basis of the Brazilian real values paid.
Payment Procedures and Methods
Payments are processed by a third party payment processing company and RIO-CARNIVAL.net is not responsible for any occasional rejection of payment or for any error which might occur during the payment process.
At the time of making an order we allocate a unique Order Number to it, which is given to the Account Holder by e-mail.
We keep orders and purchases made at different times under different order numbers.
Account Holder are required to use their order numbers in all e-mails, faxes or telephone conversations to identify items ordered and payed for.
Cancellations and Refund Policy
Only the person who made the payment (the Buyer) is eligible to a refund.
The Account Holder has the right to cancel any item of an order within 7 calendar days after payment and the Buyer is eligible to a full refund for the final Brazilian real value paid for that item (inc. our Administration Fee).
No refund after 7 days
1. for costumes
2. for hotel bookings
3. in the case of no-show for collection
4. in the case of no-show in the booked hotel or
5. not using the service in question.
Samba Parade ticket orders can only be canceled until December 15th, 2014.
Ball ticket and Sambodromo Round Transfer orders can only be canceled until January 15th, 2015.
Tours can only be canceled until January 31st, 2015.
Cancellations have to be solicited on the Personal Account page, after November 1st.
The Account Holder also has to confirm the cancellation by signing and faxing back the Request Form (sent to the registered e-mail address). with a copy of his/her passport or Brazilian ID card.
We will credit the price paid for the canceled items to the Buyer's credit/debit card used for the that order within 7 business days, after the deduction of the the Administration Fee paid for the canceled items.
We reserve the right to cancel any order of an Account Holder whose registered name with us does not contain at least one first and one last name. In this case, we refund the amount payed, after the deduction of our Cancellation Fee of 50 Brazilian reals.
We reserve the right to cancel any item due to unforeseen reasons. In this unlikely event, we guarantee a full refund for the BRL value of all canceled items (inc. our Administration Fee).
Items not collected until the end of our opening hours on the day of the show for which they are for canceled without the right to any refund.
In case of cancellation, the Account Holder is informed by e-mail and the cancellation appears on the client's Personal Account page. The cancellation e-mail overwrites all previous confirmation e-mails.
To change any item, it has to be refundable. To proceed the Account Holder has to cancel the original item and order and pay for a new one.
Items can be collected for free from our Hospitality Desk or tickets can be delivered.
The Account Holder will be able to choose the day and time from the time slots still available at the time of selection on his/her Personal Account page.
Only the Account Holder or his/her Authorized Representative are eligible to receive the items held in the Account Holder's name.
To receive the items
Items to be collected by someone else has to be solicited on the Personal Account page of the Account Holder.
The Account Holder also has to confirm the authorization by signing and faxing back the Authorization Form (sent to the registered e-mail address). with a copy of his/her passport or Brazilian ID card.
We deliver tickets to any address within the boundary of the City of Rio de Janeiro, including cruise ships.
The Ticket Delivery fee applies only once per account and address.
Account Holders who have paid the Ticket Delivery fee have to provide the delivery address and select a delivery time for February 12-16 or February 21, on their Personal Account page. Delivery times are approximate and can vary up to 30 minutes from the requested time.
If the delivery fails for any of the below reasons the delivery will be canceled.
1. The address provided is not within the boundaries of the city of Rio de Janeiro;
2. The address provided is incorrect or incomplete;
3. Change of the address without written advice;
4. The person who is meant to receive the tickets (the Account Holder or the or the Authorized Representative) is not available;
5. The requested documents are not produced;
6. The signatures do not match; and/or
7. Refusal of signing the receipt.
In the case of such delivery cancellation, the Account Holder will be able to pay for another delivery or collect the tickets from our Hospitality Desk.
We deserve the right to deny delivery to any address. In such a case we grant a full refund of the delivery fee and the tickets will have to be collected from our Hospitality Desk.
Buying a Rio Carnival costume from us confers the right to participate in the Samba Parade in that costume's wing with a specific samba school.
If that costume's school becomes one of the top six schools in the competition, anyone can participate again in the Champions´ Parade, in the same wing with the same costume.
For purchasing costumes all the required measurements must be provided correctly at the time of purchase.
Buying a costume does not give the right to watch the parades in the Sambodromo.
Sambodromo Round Transfer
Account Holders who have orders with Sambodromo Round Transfer must select their time and point of departure (from the available times) on their Personal Account page until January 15th, 2015.
In case of late arrival clients entitled to the Transfer will be allocated to the next next vehicle on the same route, (subject to availability).
Only people with valid tickets bought in advance are allowed to board the Sambodromo Round Transfer buses.
Return transfers start at the end of the third school' parade and leave the Sambodromo when the vehicle is full.
RIO-CARNIVAL.net acts in the capacity of an intermediary between the Buyer and the service suppliers.
We are not responsible for any cancellation of the event, further eventualities (such as a strike, disorder, quarantine, war, natural disaster, modifications or delays of any kind), dissatisfaction with the product or service, other problems, a loss or damages suffered.
Buyers and Account Holders are entirely responsible for the collecting person's capacity to collect the ordered items.
The Buyers and Account Holders are also responsible for all of his/her party members' capacity to use all ordered items and services. This includes the health condition and capability of all party members to be able to enter Brazil and be able to use all items and services ordered including all holiday and legal arrangements for all persons in question. In case of not satisfying this requirement (e.g. customs or immigration difficulty, injury, any eventuality etc.), the client is not eligible to any refund.