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Purchasing any item with the RIO-CARNIVAL.net (RCS Viagens e Turismo Ltda ME), with headquarters at Souza Franco Street, 386, room 201, Vila Isabel, in the city of Rio de Janeiro, registered in the Corporate Taxpayer Registry number 10.978.253 / 0001-98, you accept and will be fully subject to our Terms and Conditions of Sale, which serves as a legal contract between the hereinafter.
These Terms and Conditions are applicable only to transactions relating to the Carnival of Rio de Janeiro in 2013.
Products
Our products consist of tickets in packages of our services for most of the events of Carnival in Rio de Janeiro and the city's hotels, various tours, transfer to / from the airport and shuttle service to / from the Sambadrome. There can be any combination of our products, subject to availability at time of booking. Each one of our sales contains a serial number (request). Following acquisitions receive new serial numbers. Purchasing directly from us, we will be responsible for all orders and purchases and we will be your first point of contact for any questions and all possible complaints, except where there is otherwise specified.
Prices
Prices are subject to change without notice. The change in prices is due to the oscillation of exchange rates, increased demand and decreased supply and seasonal promotions. An administration fee will be applied in the cart to the total purchase price. Prices can be viewed on our website, in your preferred currency, but payment in Reais (Brazilian currency). Customers accept the final value shown on the last page of shopping. Refunds will be applied also in Reais, based on the amount paid less the administration fee.
Property
Accounts (Personal Pages) in www.RIO-CARNIVAL.net should be opened with the full name as printed on the identification of the owner for identification purposes. All items purchased via this site are recorded under the name registered with us in opening the account. The purchases will be confirmed under that name. After opening the account, the name associated with it can not be changed and only this person has the right to receive their items at the specified time, through identification with photo. The exception is given by power of attorney expressly authorizing the person to remove the items. The attorney must follow the template available on the following link:
www.rio-carnival.net/authorization-form.php
We reserve the right to cancel up to two weeks before Carnival, anything recorded on names that do not contain at least the first and last ones. In this case, we reserve the right to cancel the order and refund the amount paid less the administration fee. We also reserve the right to cancel the purchase for any other reasons. However, we guarantee a refund for all items canceled, which will be forwarded to the same card used to purchase / credit transfer.
Once canceled the purchase, the customer will be notified by email and this information will be included in his page Carnival. E-mail cancellation cancels any confirmation of services by the RIO-CARNIVAL.net.
If the cancellation will be given by the customer´s will, he shall be entitled to a refund of final value, paid in Reais, if the item is subject to the terms of repayment, and if he requests by e-mail before December 1st , 2011. Orders are not refundable after this date.
Date |
Amount to be reimbursed |
Until December 1st |
80% of the amount paid in real |
Until January 1st |
50% of the amount paid in real |
Until February 1st |
30% of the amount paid in real |
After Feb. 1st |
No refund will be applied |
This table does not apply to hotels and costumes.
In case of abandonment of the trip, after it has begun, or non-use of any service confirmed (no show), for any reason, no refund will be granted except in exceptional cases to be properly analyzed.
No refund will apply for reservations and costumes, the following terms and conditions of the hotels and the Presidents of Wings. No refund will be applicable to items not collected, so little to unused services.
The costumes unclaimed at the desk until the day of the parade relevant to each of them will not be returned.
Cancellations and requests for refunds must be submitted in the body of an e-mail, whose address is registered on the account. This email should contain all necessary information reported in our reimbursement page. The refund process can take up to two weeks, counted from the date of the request, and will be credited in the same account used for purchase. Any request must be made in the body of the email. Attachments will not be considered. In no event shall refund will be made in kind, which is able only to the holder of the purchase.
Communications and Instructions
The RIO-CARNIVAL.net provides services to the customer in English and Portuguese. If the client needs to communicate in another language, it may be, or not attended by the team. In this case, the RIO-CARNIVAL.net is not responsible for the lack of understanding between the hereinafter. Any request or transaction must be linked to the official languages of attendance. Instructions must be given within the e-mail from the same address registered with us. E-mails containing attachments are not taken into account.
Service packages with tickets
Tickets for the Parade of Samba Schools of Rio de Janeiro are sold as part of our Carnival Packages. The services will not be sold or resold separately.
a.Receiving the items purchased:
Only the person whose name is owned by the purchase of items can withdraw them at our service counters within the schedule. If the purchase is made to others, the person making the withdrawal must have explicit authorization and a copy of the official document with photo of the holder of the purchase. The authorization model can be displayed on the following link:
www.rio-carnival.net/authorization-form.php
This authorization shall include all information necessary for withdrawal, such as full name of the buyer, listing the items and full name of the person authorized to remove them. A written contact should specify this intention formally. Remember that withdrawal can only be made upon presentation of official document with photo, for both the holder and in the case of person formally authorized. The counters will be open between February 16th to 20th and 25th.
In your personal page, you choose the days and hours of your choice according to availability.
It’s total responsibility of the receiver the conference of the items purchased. Objections will not be accepted later. In case of no event, tickets won't be returned / replaced as well as other lost, damaged, stolen or unused products.
b. Delivery
Tickets will be withdrawn at our service desk at the address that will be announced in due course. The service will be at the time of 09h to 18h February 16th to 20th and 25th. To withdraw their items the customer must present the official document with his photo and signing the receipt. If a third party is authorized to receive this authorization, he shall submit the receipt, the original document with photo, a copy of the document holder's with photo and signing the receipt.
We deliver the tickets to the parade of Samba Schools of Rio de Janeiro at no additional cost on every cruise, the day of arrival for guests from ships docked at the Port of Rio de Janeiro.
We deliver, too, within the limits of the City of Rio de Janeiro, at an additional cost to be paid in advance on our site. The delivery fee is applied per account and only a single time. If more than one application, the client must request in writing to the RIO-CARNIVAL.net via email, whose address is registered in his account, the unification of delivery of items of different orders. If a new request is made after delivery, it will be charged a new fee.
The client will indicate the date and time, according to our availability and provide us with his exact address for delivery of items purchased in the city of Rio de Janeiro in his personal page. The delivery time is approximate and may vary between the chosen time and 30 minutes more or less, since there is a ban on the streets and traffic complex in the period of Carnival. Delays can occur, regardless of the programming and delivery date. If you do not enter your address in Rio de Janeiro until February 1st, we will not fit any kind of refund. Buyers of tickets to the parade of champions may enter the address until February 21st.
Customers will have the option of repaying the delivery or pick up their items at the counter inside the opening hours above. If the items are not removed, or is not paid in compliance with the new delivery hours of operation of the company, the sale will be automatically canceled, there being no refund.
Upon delivery the receiver, holder, must present his document with photo and signing the receipt. If a third party is authorized to receive authorization he must present the receipt, a copy of the document holder's with photo and signing the receipt.
Costumes
Purchasing any of our costumes for the Rio Carnival 2013, the customer shall be entitled to participate in the parade of Samba Schools, in the wing of fantasy and school choice. If the school is ranked among the top six, the client can again march in the Parade of Champions on Saturday, in the same wing of the school. Purchasing a costume does not give the customer the right to watch the parades at the Sambadrome.
The Samba Schools and the Deans of wing reserve the right to ban any person based on unacceptable behavior (avoid consumption of alcoholic beverages, illegal substances and not get involved in fights or discussions) or not to use costume in its entirety, correctly or have it damaged. In this case, no refund applies.
After purchasing, the sizes of shoes and measures (P / M / L / XL) should be informed by your Personal Page until January10th. After this date, failure to provide measures of the time of purchase will result in acceptance of the sizes available.
The costumes should be removed at our desk in whose place will be announced in due course. The service will be during business hours, from 09h to 18h, from February 16th to 20th and 25th.
Delivering costumes
The costumes should be removed at our Hospitality Desk, whose place will be announced in due course. The service will be during business hours (9AM to 6PM)
Transfer to/from the Sambadrome
Customers who purchased round-trip shuttle service to the Sambadrome inform the desired time (subject to availability) and point of embarkation on your personal page. The customer will adjust to the times and predetermined points.
If the customer is late or miss scheduled transportation he will be subject to seat availability for boarding. It is up to guide the authorization for entry into the transport of persons whose name is not on the list of the day and time.
The guide will only allow the entry of persons duly identified upon submission of the voucher/card for the service.
The return to the Sambadrome will be by the transport capacity that will be designated according to the number of passengers after the parade at school. Failure to submit the voucher / card to the guide involves the payment of a new transfer, in cash, at the moment of boarding.
Transfer to / from Airport
It’s customer’s obligation that hiring this type of service providing information such as date and time of arrival, flight number and your address in Rio These data should be provided through your Personal Page by February. 05th.
Tours, Accommodation and Transportation
In shuttle services airport / hotel / airport, to / Sambadrome in tours and bookings of accommodation (hotel, lodging or hostel) Rio Carnival.net acts as intermediary between customers and service providers, national and international, declining liability for any problem, loss or damage which originates due to force majeure on which the Rio Carnival.net has no predictive power or control, as strikes, disorders, quarantine, war, etc..; phenomena hazards such as earthquakes, hurricanes, floods, avalanches etc., modifications, delays, and / or cancellations of air routes due to technical reasons, mechanical and / or weather conditions.
Hotels Bookings
The policy cancellation and rebooking of hotels for the period of Carnival does not provide any refund on packages already purchased. It is allowed to customer late check-in or early check-out, and aware that the amounts paid will not be returned, even in case of no show.
Documentation
| Buy for your Carnival | All about the Parade | The Rio Samba Schools | Get to know Rio de Janeiro | Client Support |
2013 Carnival tickets |
Photos |
Rio samba schools |
Tours in and around Rio | FAQs |
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